DOFT endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to a full refund or re-fulling your order within 15 days of receipt. We recommend that you obtain proof of postage on returning the item to us, as we cannot accept responsibility for items lost in the post.Once requested we will processs Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
For cancellations, before dispatch of orders, please reach out to firstname.lastname@example.org